American-time Wi-Fi Clocks Manuel d'utilisateur télécharger pdf (Page 18)

Wi-Fi Installation Manual

Troubleshooting

Appendix Troubleshooting

ConfigurationHoming ClockFirmware

Update

Factory Defaults

Restore

Button

Operation

Installation IntroductionSpecifications

Clock is not on time within 30 minutes of applying power.

• Verify LED ashes green within 60 seconds after applying power.

• Verify hand positions (see Homing Clock page 15).

SNTP failing (ashing orange prior to solid red).

• Verify Port 123 if open for UDP traffic.

• If "Use IP Address" is selected in SNTP conguration, verify SNTP primary and secondary time servers (See Clock

Conguration on page 9).

• If "Use DNS" is selected in SNTP conguration, verify "Pool Domain Name" server (See Clock Conguration on page 9)

Network connection failing (continues ashing red prior to solid red).

• Verify proper signal reception in the intended installation location.

—Contact IT staff to verify signal at installation location

• Verify correct SSID (See Clock Conguration “Current SSID” page 9).

Clocks correcting when rst powered but time drifts in good signal area using NIST time server.

nNote: NIST time servers will reject multiple time requests from the same IP address.

• Change to internal time server or use Pool Domain Name option of SNTP configuration.

If the above steps do not resolve the issue, please contact American Time at 800-328-8996 or techs@atsclock.com.

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American-time Wi-Fi Clocks Manuel d'utilisateur Page 18